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Resetting an iPhone with unknown passcode
BtownHoosier1994

A friend gave me an iPhone 4 that has a passcode on it.  How can I reset this phone so that I can actually use it?

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Re: Resetting an iPhone with unknown passcode
vzw_customer_support
Customer Support

Hi BtownHoosier1994!

I understand your dilemma, and I can help you with some easy steps for this iPhone 4. Just follow these steps, and you should have no problem: http://support.apple.com/kb/HT1212

Thank you,

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

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Re: Resetting an iPhone with unknown passcode
ttipgem
Master

No.  Your "friend" should return it to its rightful owner or turn it into the police or a Verizon store if it was "found".

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Re: Resetting an iPhone with unknown passcode
BtownHoosier1994

It is an extra phone from his employer because they upgraded.  They are allowed to keep the old phone, in this case an iPhone 4.  But it still has the person's passcode who used it.  He doesn't know who actually used it before, so I'm stuck with this passcode screen.

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Re: Resetting an iPhone with unknown passcode
vzw_customer_support
Customer Support

Hi BtownHoosier1994!

I understand your dilemma, and I can help you with some easy steps for this iPhone 4. Just follow these steps, and you should have no problem: http://support.apple.com/kb/HT1212

Thank you,

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

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