Returned phone

ZenMonica2023
Enthusiast - Level 1

I returned an iPhone and have proof that it was received by the warehouse but because it wasn’t noted on my account they disabled my service. I also cannot access a human being to check on the status of my return and remedy the situation. This is seriously messed up 

1 Reply
vzw_customer_support
Customer Service Rep

We're sorry to read about the situation with your account because of that device. We're here to help. Is the device a return or a trade in? ~Peter

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