How do I leave a review of customer service rep?
Today I had an appointment at the Lake Forest Verizon store. I was very happy to buy a new Apple 15 phone. Upon the first five minutes of meeting the Verizon specialist, he gave the strong impression that he was not nor was he interested in customer service. He was very unprofessional , rude, mumbled his words and NOT helpful. He even left me for another customer, when he wasnโt finished backing up my new phone. I will NEVER return to Verizon.
That's definitely not the kind of service you should expect, especially when excited about a new phone. It might be worth letting Verizon know about this directly; they usually take this kind of feedback seriously and it could help improve things in the future. Hope everything works out with your new Apple 15!
Thank you for taking the time to let us know about your experience when purchasing a new device. We would like a bit more information on this situation. We will be sending you a private message. ~Peter
We're truly grateful for your consideration!
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