S23 Ultra, 5G Network Not working or showing
Navssaini
Enthusiast - Level 2

1  week old S23 Ultra has not connected to 5g in our area since new.  Map and address verification say I am in 5g network. Chat said turn off wifi, turn off phone, remove SIM, wait, replace SIM, turn on and wait 1 minute, turn on data.  Tried all that many times. Also a reset, not factory but basic reset.  Network says I am on Verizon Internet but no mention of other data.

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9 Replies
vzw_customer_support
Customer Service Rep

We know how important it is to have your phone working correctly at all times, and we are here to help. What issues specifically are you having with your service? What is your ZIP code?

~Freddy

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Navssaini
Enthusiast - Level 2
  • Hi , Thanks for your quick response, This is 1 week old S23 ultra device, and it never shows 5G network on it. 
  • Even my area is full covered with  5g band.
  • Zip code 95148
  • Message me privately,  will try to troubleshoot and post solution here after that.
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vzw_customer_support
Customer Service Rep

Hello! We appreciate the insights and would like to find the root cause of the issue. I'll be sending you a Private Note, so we can get started. 

~Maria

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vzw_customer_support
Customer Service Rep

We want to help you with your concern, and we will be standing by. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/ ~Peter

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Navssaini
Enthusiast - Level 2

Hey Freedy

Can you help to troubleshoot this. This is pending from last two weeks

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vzw_customer_support
Customer Service Rep

Meangreene We want to help. We will be sending you a private note. ~Peter

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vzw_customer_support
Customer Service Rep

We want to help you with your device. Is the SIM from the device the one that came with it? We'd also like to access your account so please verify. By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our privacy policy to learn more at verizon.com/privacy. California customers can also view our California Privacy Notice at verizon.com/californiaprivacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible. Click here to authenticate: https://www.verizonwireless.com/campaign/smauth  ~Peter

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Navssaini
Enthusiast - Level 2

Hi Peter

I tried so many times , but above link was not working. 

Call me directly,  I want solution for this ASAP

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vzw_customer_support
Customer Service Rep

Hello! We'd be glad to help in this platform. I'll be sending you a Private Note, so we can get started. 

~Maria

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