SIM Card Failure, cannot swap to eSIM card

[RKing725]

Hey there!

My iPhone 13 Pro began having SIM card issues on Friday evening (6/28/24). The issue resolved itself within a minute or two when it would occur.

The next day, I received a SIM Card failure message. My phone is in SOS Only mode, and I cannot receive a text message to verify my account, in order to switch to my eSIM card. Verizon Support hasn't been much of a help, in large part to not being able to verify via text message. Help!

[SynthpopAddict]

Can you get to a Verizon store so the employees can give you a new SIM card and/or access your account to install an eSIM?  Unfortunately there is no other 2FA method besides texting for you to access your account.  I've posted about this elsewhere as it would sure be nice if we could get an email option for 2FA.  Phones get lost, stolen, or break all the time.

[RKing725]

Thanks for the reply! I stopped into a Verizon store and explained the situation to them. I was told I had to pay my balance to get a brand new SIM (set up as a promise to pay in a week due to unforeseen circumstances).  I tried to explain that I just needed to activate the eSIM and that my tablet still works as intended, so it's not like my service was suspended.

Edit to add: Because I couldn't receive texts, they weren't able to verify my account.

[vzw_customer_support]

RKing725, being unable to use your phone due to SIM card issues is certainly a cause for concern. We will be reaching out to you in Private Message to discuss your SIM card and device issues further.

-Andi

[RKing725]

Hey Andi,

Deb was kind enough to work with me on this issue. Unfortunately, our attempts to reset the network settings, SIM card, eSIM card and factory resets did not resolve the issue. What can be done in lieu of that?

[SynthpopAddict · Accepted solution]

You're welcome.  Sorry to hear the store employees wouldn't give you a new SIM card though.  There are ways for Verizon representatives to access your account without sending a text because people have posted about their phones being broken or otherwise unusable and Verizon has been able to access their account anyway.  If someone from CS responds to this thread, check your private messages in the envelope icon for a link where it verifies your account.  Sure hope you get a resolution soon!