SOS IPhone 13
SLovett_01
Newbie

Why does my phone keep going into SOS?  I keep shutting my phone down to reset it and it doesn’t help.  I pay way too much for Verizon service for it not to work at all times!  5G where??  I’m just barely getting LTE.  My husband phone stays on 5G. 😡

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5 Replies
vzw_customer_support
Customer Service Rep

We're following up with you on your issue with the phone. Were you able to get this fixed? ~Peter

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vzw_customer_support
Customer Service Rep

Hi, we're just checking in to see if you still need assistance. 

-Melissa

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vzw_customer_support
Customer Service Rep

I can see how it would be concerning to see an SOS indicator, especially when your husband's phone is getting 5G service. No need to worry, we're standing by to help with your service concern. When did you first notice the issue with seeing the SOS message? Is this happening at certain locations? When you are seeing service on your phone, do you pick up 5G?

-Lauren

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Paolo80
Newbie

I have the same problem. I called the troubleshooting service the fixed the issue and after 5 minute the phone was again input of line. The automatic service keep sending texts that I cannot receive because I do not have service. I’m out of town and I need to have my phone fixed ASAP.

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vzw_customer_support
Customer Service Rep

We're sorry to hear that you're still having problems with this. We want to make sure a solution is found ASAP and we'll send you a Private Note shortly so we can work through this.

~Jesse

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