SOS/ No Service sometimes

king-buu9293
Newbie

I have an iPhone 14 Pro Max, and I often visit Reading, Pennsylvania.  There’s a specific area that considered more wooded , and because it’s on a mountain ( close to the famous pagoda), I get hardly any service, or will plainly say SOS. My friends and family get better service than I do regardless if they live in the city, or not. If I’m promised that I get 5G everywhere, and pay for that and it’s shown in one specific area that I don’t why should I continue my service? The zip code is 19606. Again, I understand it’s a wooded area, but the fact I see my family and friends enjoying more service than I do, then I get a bit peeved. It makes no sense! How can we rectify this situation?

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vzw_customer_support
Customer Service Rep

Service issues are never good, and we don't want you to consider leaving the Verizon family because of this. We recommend troubleshooting so we can find you  a solution. Please us the following link to find your device, click troubleshooting, and select the issue that best matches the issues you've been having: https://www.verizon.com/support/devices/#mobile

~Jesse

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vzw_customer_support
Customer Service Rep

Service issues are never good, and we don't want you to consider leaving the Verizon family because of this. We recommend troubleshooting so we can find you  a solution. Please us the following link to find your device, click troubleshooting, and select the issue that best matches the issues you've been having: https://www.verizon.com/support/devices/#mobile

~Jesse

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