SOS- all troubleshooting options not working
cb4994
Newbie

My phone has been stuck in SOS for two days now.  I've tried all troubleshooting options found via the web.  I did notice that when I go to my Cellular section- there is nothing there.  help!!

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Re: SOS- all troubleshooting options not working
vzw_customer_support
Customer Service Rep

Hello, cb4994, I'm sorry to hear you're running into an issue with your phone showing SOS. So we can best assist, we will be reaching out via Private Note.

-Lauren

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Re: SOS- all troubleshooting options not working
vzw_customer_support
Customer Service Rep

We just wanted to check-in with you to see if you still needed help with the no service/SOS. We want to start with making sure we are in a service area. Are others experiencing service issues? Have we powered cycled the phone.  We’re standing by to assist, so please let us know.

-Deb

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