STOLEN UPON DELIVERY
kassidy_pick
Newbie

UPS  ( i dont know whom) driver had someone ( i dont know whom) sign for my two packages at the time of delievery and that person stole them. I came home from a business trip and now i have two empty boxes and no phones. What do i do?

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vzw_customer_support
Customer Service Rep

That's terrible kassidy_pick.

Were the phones sent to you as upgrades, or replacements? How long ago did this happen? Have you filed police report, or contact UPS? That would be the first thing. Second, you can contact us to make sure phones are placed on lost/stolen list so nobody can activate them. Please let us know if you still need them to be added to this list.

In most cases, homeowners/ renters insurance will cover the phones. Otherwise, did the phones have insurance through VZW? When were packages delivered before you returned home?

Thank you,
VanessaS_VZW

Follow us on Twitter @VZWSupport

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19 Replies
pyotrveliky
Newbie

I am having a somewhat similar issue and have not been able to resolve this. I ordered a Samsung S6 as part of signing up for the Edge program in the store and had it delivered to my apartment. The store said that it would need to be signed for and did not clarify that apparently anyone in my apartment building could sign for it. I moved into this apartment building 2 weeks prior and do not know anyone there. If the terms of delivery were more clear I would have had it delivered elsewhere. The phone was signed for by a neighbor who left it out near our communal mailboxes. The package was stolen before I got home from work. I attempted to have Verizon file a claim to Fedex several times. They said they had but after not reaching any resolution I called Fedex to file a claim and they said Verizon has never filed anything for me. Verizon Customer Support, is there anything you can do to help a decade-plus loyal customer? My experiences over the phone have seemed pleasant enough but apparently nothing was ever actually done to try and file a claim and it ended with a supervisor telling me to go buy a new $700 phone. Thanks.

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andresgardea57

Same thing is happening to me today. My package was suppose to get here yesterday saying it’s delivered but I was at work all day soo who signed for it?????? N it’s not “in front of my door step” I would’ve seen it when I got to the door I thought this packages were suppose to b more secure I called customer service supposedly they gonna try n track it w the IP address idk how they gonna track it down but ok lol they prolly jst told me that so I wouldn’t get upset 😂😂 good one customer service u got me cus idk how that’s possible 

 

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vzw_customer_support
Customer Service Rep

As a valued customer, your concerns are our concerns too. I'd be disappointed as well, if this were my experience and I apologize for your inconvenience.

 

Verizon uses multiple shipping vendors to deliver orders/packages to our customers. In situation where there are discrepancies, we work to address and resolve the issues, as quickly as possible. 

 

I've noted your reference that our Customer Service Team in investigating this matter. May I ask if you were provided with a Case Number, time frame to keep you updated, or anything else to help with the investigation and to keep you updated.

 

Anything we can do to help you, we're always at your service.

 

-Robert C.

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andresgardea57

Hopefully they don’t close my account because I’m not paying for a phone that I never touched or signed for it’s suppose to b my signature, my approval. I’ve been w Verizon for a full year never missed a payment hopefully I don’t loose my account for something so dumb, idk why they jst didn’t leave it at the office they usually do that with all my packages it’s weird this package was “delivered to my door” hopefully I don’t start having problems w you guys wouldn’t want to leave to a different service.

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vzw_customer_support
Customer Service Rep

Hey there! We hear your concerns and you shouldn't be responsible for something you didn't receive. We'd be happy to help however we can! To begin, please send us a Private Note, so we can obtain more info about this tonight. *Kris

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kh-taylarie
Khoros Partner
Khoros Partner

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Loquat
Master - Level 1

Since the neighbor was kind enough to sign and accept the package, you'd think they'd at least hold on to it.  Maybe put a note on your door informing you to come and see them at their place to pick up the package.  Just sayin...

mama23dogs
Legend

I Have to agree.  I would never accept a package without then taking responsibility for it being delivered to the correct person.  File this one under, "don't do me any favors"

pyotrveliky
Newbie

Verizon Wireless Customer Support

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Weth
Legend

Wouldn't the neighbor who signed be legally responsible for accepting the item and being negligent in handling the item?

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pyotrveliky
Newbie

Legally yes. My issue is with Verizon allowing for indirect delivery on a very expensive package without informing me upon ordering the phone. Yes she was foolish to leave it out but she was trying to help.

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Weth
Legend

pyotrveliky wrote:

Legally yes. My issue is with Verizon allowing for indirect delivery on a very expensive package without informing me upon ordering the phone. Yes she was foolish to leave it out but she was trying to help.

You and this lady are going to find out that she is legally responsible. It will all come back to her and her signature. Then it will be up to you to eat it, or sue her for the dollars you are out. No matter how many times you say it, Verizon and FedEx are not at fault here. They delivered the package to the address and an adult signed for the package.

I cannot believe anyone would take a package for someone else and just put it in a common area.

Snn5
Legend

I always leave a note that states:  "Only ME (name) can sign for, unless property manager (name) is in the office."  Usually works.

mama23dogs
Legend

No, it's the delivery service's responsibility. 

Your complaint is with Fedex.  Contact them And the police.

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pyotrveliky
Newbie

I have contacted Fedex after attempting several times to have Verizon deal with Fedex as they were the ones who shipped it. Fedex informed me Verizon had never submitted any claims. Pretty awesome customer service right there!

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Tidbits
Legend

The FedEx guys are wrong. One the package is delivered the shipper nor the business is liable for anything. The person who signed for the package is liable. I learned that the hard way and reasons why I never sign for packages anymore.

Tidbits
Legend

It wasn't stolen upon delivery it was stolen after delivery which is a difference.

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vzw_customer_support
Customer Service Rep

That's terrible kassidy_pick.

Were the phones sent to you as upgrades, or replacements? How long ago did this happen? Have you filed police report, or contact UPS? That would be the first thing. Second, you can contact us to make sure phones are placed on lost/stolen list so nobody can activate them. Please let us know if you still need them to be added to this list.

In most cases, homeowners/ renters insurance will cover the phones. Otherwise, did the phones have insurance through VZW? When were packages delivered before you returned home?

Thank you,
VanessaS_VZW

Follow us on Twitter @VZWSupport

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Ann154
Community Leader
Community Leader

File a complaint with the police and UPS?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.