San Francisco unusable data speeds on LTE band 13
supermarco
Enthusiast - Level 2

Hello:

My iPhone X is literally useable in many areas in SF . I've found  that ,via the iPhone field screen, this occurs when the phone switches to LTE Band 13.

One example is 18th Street, between Diamond and Noe St in San Francisco. This is a business area with bars & restaurants, bus stops, subway, etc. On this ST, the phone falls on band 13 and it is unusable and I have to disable LTE to be usable. It's ridiculous that in such a busy area Verizon cannot offer internet to get an Uber. If you walk a block towards 19th street, the phone switches to another LTE band and the speeds are above 40 Mbit. This behavior happens everywhere in SF where my phone is on LTE 13. This also occurs on the nearby Collingwood between 19th and 18th.


The worse is: My phone shows full bars LTE -- How can I have full bars LTE and the data does not work?

There are some electric cables above the ground for the electric buses that maybe are interfering with the signal. AT&T and T-mobile work fine in this neighborhood. Sprint is.... that never works anywhere.


I tested other areas and the LTE band 13 has the same behavior: Full LTE signal but not cannot use data at all.

Is there a way to block this band from my device?  I saw some old comments in here complaining about the same thing .

Thanks!

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26 Replies
Opanto39
Enthusiast - Level 1

Are u a Verizon rep?

Its Congestion? Funny how all the congestion happens on the same blocks around Castro St every time and if you drive a few blocks towards the Mission (which we know has hardly anybody using data ever), or back across Market the phone data suddenly works just fine.  Maybe that's Verizon's preferred solution, don't use your phone in the Castro. Or Fort Mason. Or, or, or...

There are many apps... go on, be helpful, name one. 

btw, Do you know how to see what LTE band the phone is using based on the results of calling *3001#12345#* ?

 

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supermarco
Enthusiast - Level 2

So it has been 2 months and nothing. LauraF_vzw keeps saying that she wants to help but provides no answers. She even told me that someone was going to call me and nothing. This thread is like a black hole. I give up.

The correct answer is:  Verizon is not interested in fixing this problem. Customers have to live with the issue or move to AT&T.  The decline of the vzw network in SF is pretty bad. On the other side, outside of San Francisco, the service in the Bay Area is good although not speedy as it used to be

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vzw_customer_support
Customer Service Rep

We don't want you to feel this way @supermarco, staying connected at all times is very important. Our goal is to always provide you the best service. Please let us know what issues you are having exactly to ensure we work together and provide you a a lasting solution.

 

GeorginaG_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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supermarco
Enthusiast - Level 2

GeorginaG: Can you please read the thread and the notes from LauraF? All the issues are described at the begging of this thread with many details.

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TUSK79
Enthusiast - Level 1

What the is going on with this issue? Did anyone ever fix it? I havent been able to get a GOOGLE page to load in the Castro for at least two years. I’m just sick and tired of it. Are they throttling everyone because of the people who use dating apps?

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Dugan23
Enthusiast - Level 1

****I HAVEN'T TESTED THIS YET BUT WILL DO SO SOON (~MONTH OR SO)****

I'm going to try to use a Xiaomi MI 9 (Global Variant) (https://www.mi.com/global/mi9/) on Verizon's network here in the States and will be in SF in April (2019). I'm not even 100% sure I can do this yet.

The MI 9 doesn't have support for band 13 and therefore wouldn't be able to switch to that band. I speculate that the phone would remain on either band 2 or 4 with a weaker signal than if it were able to switch to band 13 but that sounds like it may be a good thing. If this works, you could either switch phones (it's a sweet phone at a good price) or we could try looking for software that disables band 13 on existing phones. 

I set a reminder in my calendar to get back to this thread when I test it out in April. Keep your fingers crossed! (Not really, that's a long time to keep your fingers crossed.)   ; )

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