"Could customer service be more personalized, focused on the customer's experience, and truly show care and understanding for what someone is going through?
I wanted to share a recent frustrating experience with Verizon. I attempted to add a second SIM to my phone for banking purposes in Italy, but my request was mistakenly denied as if I had asked to unlock my phone. Even more, my name came back misspelled as "Cagucci" in their communication.
Dealing with different responses from various customer service representatives added to the confusion, with no clear guidance on appealing their decision. This lack of consistency and attention has been disappointing.
As a long-time Verizon customer, I expected a higher level of understanding and customer care. It's important for me to share this experience to emphasize the need for better service and to ask if anyone has encountered similar issues.
You can do better...it's not that difficult.
