Service down again. Plano Texas.
sinqui5791
Newbie

This is on my iPhone 11 and son's 12.   This is the 4th time service has gone down in the middle of the day.  Can't contact service again, I Know it is not our phones.  Verizon isn't even registering on my phone again.  Like it does not exist..... Been with Verizon for nearly 10 years.  Do not want to switch.  Who do I call/email/chat with to make this known without going through all the tech stuff again?

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Re: Service down again. Plano Texas.
dmisselhorn
Enthusiast - Level 2

I've been having constant issues with service in Plano.  I think they just turned on 5G and even though it says you have a 5G connection it doesn't work.  Or it just has no service at all, either 4G or 5G.  But in either case it doesn't work.  I'm in East Plano, where are you?

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Re: Service down again. Plano Texas.
vzw_customer_support
Customer Service Rep

We would be happy to troubleshoot with you. To allow us to do so efficiently, please reach out to us in a Private Note. *Robert

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Re: Service down again. Plano Texas.
vzw_customer_support
Customer Service Rep

We always want you to have a great experience with y our services. I'm sorry to learn about any issues, I'm sure I can help. You are able to receive notifications of any outages that may affect you. Just click here for that: http://spr.ly/6602JuHUC There are many ways to contact us. Just click here to see them all: http://spr.ly/6604JuHq6;

 

-Jordan

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