I purchased an iPhone 15 Pro Max back in January. It had been giving me SOS issues since the beginning they gave me the runaround And only temporarily fixed the problem. I would have to call back every month to get it fixed and instead of them giving me a new phone they gave me the runaround and now I’m not eligible for a new phone. I have stage four cancer. I have missed chemo appointments. I have missed scans because my doctors can’t get a hold of me and Verizon doesn’t want to fix the issue by giving me a new phone They wanna give me a refurbished phone and I’ve already had issues with refurbished phones and Verizon. The worst choice I ever made was switching from my old phone company to Verizon!!!! For the amount amount of money I pay a month you would think they would try to make things right but they haven’t. Zero stars
That is definitely not the experience we want you to have with your service, and we'd like to help asap. I'll be sending you a Private Message, please reply to it, so we can get started.
~Maria
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