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Upgraded my child from android to iphone yesterday and can't get smart family companion app to activate. The app is downloaded to her phone. I can see her location; but that's all. The app says it's not active. When I use my parent app to send "instructions." the text message isn't received on her iphone. She can't call or text me and I can't call or text her. I have confirmed my number is in her "trusted" contacts.
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We certainly want our Verizon Smart Family app to work the way that it should be on your child's phone. We want to help get you all set up. To better assist you, tell us a little more. Does your child's phone have Data access (4G LTE) when trying to link the phone? Our data connection is needed during this process, so shutting off Wi-Fi is suggested. Also, have you tried uninstalling the app and selecting it from the App Store to download instead of using the link from your phone?
Check steps in the link below, and let us know how it works.
https://www.verizon.com/support/knowledge-base-81893/
~Maria
We certainly want our Verizon Smart Family app to work the way that it should be on your child's phone. We want to help get you all set up. To better assist you, tell us a little more. Does your child's phone have Data access (4G LTE) when trying to link the phone? Our data connection is needed during this process, so shutting off Wi-Fi is suggested. Also, have you tried uninstalling the app and selecting it from the App Store to download instead of using the link from your phone?
Check steps in the link below, and let us know how it works.
https://www.verizon.com/support/knowledge-base-81893/
~Maria
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~Izzy
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