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Hi there! Thanks for reaching out to us tonight. I want to make sure we're on the same page. Can you please provide more details?
*Ana
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Hello Ana, when I tried to check in on the status of my existing ticket, one of the rep responded to me with my personal phone number included in her message. I was requesting my number to be removed from the post. It seems like the message was edited and my personal message was removed in the response now.
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We just want to confirm, has your concern been addressed?
*Brianna
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I am still waiting for my ticket to be resolved. I have not received any updates on my tickets yet.
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Thanks for letting us know, we will be happy to assist you with more information, can you be so kind to let us know more details in a private conversation?
>Eli
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I got to solve my issue while talking to the support rep.
I was able to use my brother's address, whose address was verifiable during cellular registration process from iPhone. Then I was able to immediately change it to my address by going to Account Settings -> E911 addresses once my line was activated. I assume it is not the E911 database system that does not have my address. It is just that the backend system or account-related system for cellular registration is broken.
FYI for future customers with similar issues: it is not the rep's problem. I think this is just a process design failure from the engineering side of the house.
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We're glad you were able to get your Watch up and running! We're always here for you when you need help! Please, let us know what's on your mind anytime!
*Chance
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