Still not credited and service was cancelled

[ZenMonica2023]

Upgraded to iPhone 15. It was very glitchy. Tried to put up with it but finally I got a replacement that works even worse than the first one. I returned the iPhone I bought originally and it was received on May 22. It states on the my Verizon app that I was credited. Quite the opposite, MY SERVICE WAS SHUT DOWN AND IT WON’t BE turned back on until I pay approximately $1200, because it wasn’t credited to my account but the tracking and emails clearly show it was received and NOT CREDITED 

 

[vzw_customer_support]

ZenMonica2023, we want to make sure you've got service and that your bill is corrected. I'd be concerned myself if I saw such a high amount I had to pay for a device I already returned, and I assure you that we're going to get to the bottom of this. Please look for a Private Message so we can work through this and find a solution.

~Jesse