Text usage showing as 3538

Rwhitel
Newbie

My text usage is showing as 3538 no matter who I text.  What's going on? I need this information for a legal matter and now my usage logs are inaccurate.  How can I fix this?

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vzw_customer_support
Community Manager
Community Manager

We understand the importance of getting your text logs updated information. To better assist you, please tell us. Are you using the app or our website? Did you log in to My Verizon Account Owner or Account Manager profile?

 

~Maria

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