Ticket status for a return?
jazzhands
Enthusiast - Level 2

I chatted with a rep for hours a few nights ago about all sorts of issues with an order after adding a line and buying a phone for the new line. She finally opened a ticket to cancel the order, but the phone had already shipped.

As advised, I refused delivery of the phone today. Now I can't figure out where to check the ticket to see if the order has been cancelled. What is the link for checking ticket status? 

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4 Replies
vzw_customer_support
Customer Service Rep

We can check on the status of this order. We will be sending a private message. ~Peter

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vzw_customer_support
Customer Service Rep

 

We're here to help. Let  us know if you still need asssitance.~Peter

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jazzhands
Enthusiast - Level 2

I didn't receive a PM. Could you please check the ticket status? 

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vzw_customer_support
Customer Service Rep

@jazzhands, We can check on this ticket. We're sending you a PM. ~Peter

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