Trade In Issue - Verizon owes me $800 credit and refuses to Honor
Gbuice1
Enthusiast - Level 1

Trade In Issue going on ten months now!

Customer since circa 2000 and Verizon refuses to honor trade in credit. After numerous attempts, at least fifteen hours on the phone, I've yet to find resolution.  I can't even get the promised call backs from supervisors. 

Upgraded phone January 2022. Sent in trade in with confirmed receipt by Verzion yet trade in credit will not be issued NOR will my iphone xr that I "traded in" will be returned to me. 

#customernoservice

#verizonsteals

 

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vzw_customer_support
Customer Service Rep

Hey there. We're sorry to hear about the concerns with your trade in. We'd be happy to take a look into this in more detail. To begin, send us a Private Note, so we can obtain more info about this today. *Kris

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vzw_customer_support
Customer Service Rep

Oh, no! We are so sorry to hear about your experience with your trade in. We would be more than happy to help you here. Please send us a PM , so we can assist.

*Cassandra

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