Trade In issue.
rj2k21
Enthusiast - Level 2

I hate to come on here with this but we are frustrated with the back and forth phone calls with Verizon.  Been on the phone many days and hours trying to get this resolved.

My wife is on the phone right not with you again trying to resolve this, I don't know what to do next!

I am a Returning customer coming back to Verizon

Oct 21 (Walked in store porting over 2 phone numbers from AT&T)

iPhone 14 Pro Max wasn't in stock my phone had to be order, but my wife got her iPhone 14 Pro that night.

The rep in store said " Sir your phone will be shipped to you. Here are the 2 boxes to send in your phones to receive your credit."

After receiving my phone on Oct 21 took some time and to make sure all was transferred. We boxed up both phones and took them to the UPS store and got a tracking number.

Nov bill had the promotion reflecting the promotion. We get an email in December that the promotion will be removed because they didn't get the iPhone 11 Pro Max.

We gave your reps all pin numbers and codes. IMIE number Serial number to the old phone. We removed the iPhone from our iCloud.

Tracking Information. (Copied from UPS website)

11/08/2022
9:29 A.M.

Delivered
FORT WORTH, TX, US

11/08/2022
3:57 A.M.

Out for Delivery
Fort Worth, TX, United States

11/07/2022
6:42 P.M.

On the Way
Fort Worth, TX, United States

10/21/2022
5:19 P.M.

Label Created
United States

 

Copied from UPS Website

Dear Customer,

This notice serves as proof of delivery for the shipment listed below.

Tracking Number

{edited for privacy}

Weight

2.00 LBS

Service

UPS Ground

Shipped / Billed On

10/21/2022

Delivered On

11/08/2022 9:29 A.M.

Delivered To

FORT WORTH, TX, US

 

Received By

RETURN CENTER

Left At

Dock

Please print for your records as photo and details are only available for a limited time.

Sincerely,

UPS

Tracking results provided by UPS: 01/05/2023 2:14 P.M. EST

 

 

 

 

I talked so great about Verizon and trusted you for years, it’s sad it comes to this 

PLEASE GET THIS RIGHT

Labels (1)
  • Apple

0 Likes
5 Replies
vzw_customer_support
Customer Service Rep

Hello there rj2k21 and thank you for bringing this to our attention. We are concerned to hear that you are going through this experience and we are here to help turn this around. To confirm, the tracking number provided is for both phones that were sent back to us is that correct?

-Candice

0 Likes
rj2k21
Enthusiast - Level 2

The tracking I provided was the label and box given to be from the rep at the Verizon store for my phone.

 

0 Likes
vzw_customer_support
Customer Service Rep

Thank you for letting us know. Just to confirm, were the phones sent back in the same box or in two different boxes?

*Brianna

0 Likes
rj2k21
Enthusiast - Level 2

two different boxes. Per the direction from the store sells rep. The tracking displayed is the tracking for my BOX. you got the phone. But not giving me the discount. We are getting the run around for nothing it's frustrating. 

0 Likes
vzw_customer_support
Customer Service Rep

We are concerned to know about this situation, we want to make sure you get the service you deserve, please send us a private note to further assist you.

>Jorge

0 Likes