I traded in two phones, one st the store one shipped. Credit was supposed to be $800 per phone. It’s been months, multiple phone calls, chats, and store visits. No one at Verizon helps me nor do they care. They stole my phones and now I pay more and why to be lied to and bait and switch. I hope someone is doing a class action. I’m thinking of reporting the stolen devices to the police this is crazy. Give me my credit! Honor the agreement and promotional. I’m leaving as a customer as soon as my contract allows. As well as selling all my Verizon stock. And I’ve been a customer for 20 years. Horrible customer service.