I sent back two iPhone 12 phones for the promotional credits. They were received on August 16th at 9:51 AM in Fort Worth, TX. I have both proof of deliveries which say they were signed for by 'LONG' and Left at 'Dock'. My trade in status on my account still shows initiated, it hasn't been updated to show received at the warehouse for assessment yet. I want to know why? I understand the assessment may take a few days, but I would have thought they would have scanned in these two phones by now to show receipt of them. I sent back my Samsung S10e and got an email back within two days it was being assessed, then about two days after I got my notification of my assessment.
I called Verizon customer service and they made notes on my account and agree that it looks like the warehouse has received the phones as my UPS official proof of delivery shows.
I'm hoping someone from that warehouse will see this and be able to assist. My wife and son keep getting emails asking them to return their phones for credit.
Hi Pvalues, thank you for checking in with us. A received date of 8/16 wouldn't be enough time yet to open a ticket. We understand your concerns in making sure those are processed and we'll be happy to assist if there is no update in a few days.
-Melissa
Not asking for a ticket to be opened. I'm asking for someone to go out into the warehouse and scan the phones in.
We would like to review options a little closer. I'll be sending you a Private Note, please reply to it, so we can get started.
~Maria
I tried to reply and it wouldn't let me.
Submission IDs for both phones I returned:
232005001129989
865280921050479
I also have both UPS Proof of Deliveries.
David
Maria
What is the status?
David
Hello, pvalues, we can check your account and make sure you get the information you need. So we can better assist, we will be reaching out via Private Note.
-Lauren
Melissa
It has not been more than a week and the two phones still are not showing received within the Verizon system. I want an investigation done, how do I get it started?
I want to ensure we will be getting the trade in $$$'s Verizon promised!!!!
David
Start a new topic or ask questions in the open forum.
