Trade in issue

I traded 3 phones with a deal of $800 per phone trade in. When I received my boxes to send the phones back Verizon only sent me one box. I contacted Verizon first through chat and then spoke with a representative on the phone. She helped me through the process of being able to send the other 2 phones back. However, on the "new" paperwork the trade in value was $200 instead of $800. I told her that wasn't the deal. She got irritated and told me not to worry, but that it would work itself out but would take a few billing cycles. Well... it's now been 6 month and nothing has changed. SCAM???

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Re: Trade in issue
Customer Service Rep

We want to ensure you get the full trade in value for your devices, rlp077! We are here for support and happy to help. Please send us a Private Note.