Has anyone else had problems getting credit for a trade in phone?
I upgraded from an iPhone XR to an iPhone 12 Pro Max in April.
I did everything online, picked up new phone curbside.
iPhone XR had a small crack in the screen, which I duly noted on return forms. After returning phone I was told it didn’t “qualify” for a credit.
Who in their right mind would return a phone for ZERO credit? Customer service keeps telling me they can help, but no one follows through once initial contact is made.
I have been with Verizon over 20 years and think this is a terrible way to treat customers.
I am a consumer myself so I get wanting to make sure that you get your promotions. I would love to help. We do appreciate your 20+ years of loyalty. I can see what promotion you signed up for as certain promotions require a good working phone with no damage. I have sent you a private message so I can investigate this for you. -Amber
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