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Trade in issues

After many phone calls we are still unable to get the address to send our phones back so that we may get our trade in taken care of. When we visit the page it has phones listed that we don’t even have. This must be done by May 16. Please Verizon help! We are very irritated 

Re: Trade in issues
Customer Service Rep

We want to make sure that you are able to return your trade in devices. Were you trading them in as part of a promotion or upgrade? Have you tried to do a trade in order without signing in to your account? Please try that here: