We made a mistake after receiving new phones. Clicked incorrect link, thought data transfer should be done prior to activation. Transferred data from an old iphone , different cell carrier, then activated the Verizon number. The phone can make and receive texts and phone calls. Took it to a local Verizon retailer who basically refused to help. He looked at my account and said you didn't buy it here. Then said your account is active. I believe the phone needs factory reset and the data installed from backup. Can I take it to a Verizon store for help if I bought it online?
We know how important it is to have a working phone. what specific issues are you experiencing with the devices?
EllisandraC_VZW
It would ring with the old phone's ringtone (piano riff) then immediately ring with the default ringtone of the new phone. It would ring with both ringtones every time I got a call. I changed the ringtone yesterday and now it only rings with one ringtone. If I look at my account online it directs me to set up my phone yet at the Verizon store I was told it is active. Also a few calls going straight to voicemail but I think that has stopped now.
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