Travel pass charges
cb39
Newbie

Everytime I go anywhere near the Mexico border, a Travel pass session starts and I get charged even though I didn't cross the border. How do I turn off Travel pass?

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vzw_customer_support
Customer Service Rep

We know how important it is to only get charged for the services you want cb39, we'll be glad to help out. Normally, TravelPass is a feature already included in most plans so there would not be a way to turn it off. However, we can provide you with the steps to turn off roaming from your phone so that TravelPass is not triggered. Could you provide us with your device make and model to provide you with the steps?

 

AlfredoL_VZW

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deloused
Master - Level 3

Turn off roaming options in your phone settings

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