Trouble swapping phones
jpsamora
Enthusiast - Level 1

I bought and activated a new iPhone 13 Pro on an existing line. Now I am  am trying to swap phones on my account. After I  select the two phones I  get the following error.

 

We are unable to find the details in our system for this device.

I need to complete this swap tonight to have my phone in the morning for work.

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Re: Trouble swapping phones
vzw_customer_support
Customer Service Rep

Hello, jpsamora. Congratulations on your new iPhone 13 Pro. We know how important it is to get activated. We are going to send you a Private Note to assist you with activating your phone. *Cassie

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