Two-factor authentication with out phone to log in

vzissues33
Newbie

I am trying to file a claim for a broken phone and need information from my account.  Is there an alternative way to log in without phone?

0 Likes
1 Reply
vzw_customer_support
Customer Service Rep
@vzissues33  wrote: I am trying to file a claim for a broken phone and need information from my account.  Is there an alternative way to log in without phone?

vzissues33, I'm sorry to hear you've got a busted phone there. Filing a claim definitely would help address that, and I'm sorry you're having some trouble verifying. I'm going to send a Private Message, so I can get a few more details to assist. 

-John

0 Likes