UPS lost my phone that I used the Verizon supplied UPS label to send in for an upgrade. No one at Verizon or UPS can figure out how to resolve this. UPS says Verizon is technically the sender since they originated the label and Verizon said I am the sender. I keep getting tossed back and forth between companies and service representatives that seem to be trained to make this so frustrating that I just give up and pay the charge. I am TOTALLY frustrated with both Verizon and UPS. UPS has confirmed that indeed the phone is lost. If neither will agree who is the sender, how am I going to get reimbursed??? We have been with Verizon for over 20 years - with 5 lines currently. Verizon has become increasingly lacking in customer service. Any help would be greatly appreciated as I have yet to get any resolution!
We're sorry to read about the situation with your trade in device. Do you have the tracking information for the package? ~Peter
Yes. UPS has closed the claim and marked the phone as lost.
I have been in the phone with customer service reps at UPS and Verizon for over 15 hours total. Every time a rep says we will see a credit or they will follow up, they never do. I have been in to a store - they were no help. I need to talk to a person that can actually take action.
So glad your reached out here. We want to investigate what actions and promises have been made. Please reply to the private message that will follow. We will collect a few more details to move forward.
-Deb
I have not received a private message yet
We just wanted to check-in with you to see if you still needed help with the lost phone. We’re standing by to assist, so please let us know. We are here to support you and will respond during hours 7am-11pm EST Sun-Sat. Thank you..
-Deb
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