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Unable to authenticate my phone after switching to a new device
Johnnboy00
Newbie
‎01-02-2017 07:20 AM

I recently switched from my old iphone 6 to my other family members iphone 6, I went through the switch and activation from the Verizon website. The switch went well enough, but I am unable to use any cellular data. I tried calling someone and a voice message said that my phone was unable to authenticate, what to I need to do to get this resolved?

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Re: Unable to authenticate my phone after switching to a new device
vzw_customer_support
Customer Service Rep
‎01-04-2017 07:31 AM

Johnnboy00,

It is never good to hear your device is not working properly. Let's work on getting you connected. If you look under settings>phone, is your number listed? Please respond to the Private Message I have sent so we can take a closer look.

DerekR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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