I am unable to get UW to work on my phone. My wife has the same phone and we can be right next to each other, she gets UW, I only get 5g. I have replaced my SIM card twice with no luck. The last time I called they decided to try setting up my E-SIM and now it’s on my phone but still no UW.
I have done all the troubleshooting per the techs. I have reset my network settings, two sims, eSIM, I have cellular set to 5g auto, still it refuses to work. What else is there to do to fix this issue?
We definitely want to help you out with making sure you're connected to the best data connection. Is your device on the latest update? ~Peter
Yes, I have the latest updates and this has been an ongoing issue across several updates.
Was there a solution or is this a perpetual issue?
Do you and your wife both have the same service plan? Of the current plans, only Unlimited Ultimate and Unlimited Plus have 5G UW service; everyone else gets regular 5G. Also, if your phone is not a Verizon version, maybe it's just not showing the UW icon. Running a speed test in the same location using both your phone and your wife's phone when hers is showing 5G UW would tell you if that's the case. Only other thing I can think of is your account needs to be reprovisioned by a Verizon tech.
My bad, I didn't realize this is an older thread...hopefully the OP has gotten a resolution.
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