Unable to get group texts

[Jai6]

I am unable to get group text messages specifically when one of the messages or one of the phones is an android

[vzw_customer_support]

Thank you for contacting us on this platform. We want to help you with your group texting issue. Please tell us, what model your is your device and do you have the latest software version available? What app are you using for texting?

~Maria

[Wildrace99]

I  have the same problem with group messages involving android users. Since a few days back, some of the messages are missed. This is getting more frustrating as it’s not fixed even after doing the recommended solutions. I have an iPhone 14+. 

[vzw_customer_support]

We know that being able to get all your messages is important. If you have tried the following steps with no success we are sending a Private note so we can work together.

Ensure MMS Messaging and Group Messaging are enabled in Settings > Messages and that Send as SMS is also on. Check that cellular data is active, and consider restarting your iPhone or resetting network settings. For a persistent issue, try toggling MMS Messaging off and back on again after a restart, and ensure your iPhone's operating system and carrier settings are up to date. 

-Kaye

[SynthpopAddict]

Do you have RCS enabled on your iPhone?

[Alene1]

Any resolution? I have the same issue w SMS texts. Don’t receive them and can’t send them. Have to call and have Tier 2 reprovsion/resync my messaging and it works for a few days then reverts. I have spent days of my life on this issue. It’s been going on since December 2024 and I get the runaround and no one can permanently fix it. 

[vzw_customer_support]

We truly understand how important it is to send and receive all of your text messages. Please confirm the make and model of your device. I am sending you a private message for further assistance.

-Jaquetta