Unable to send or receive text message from a few contacts

[Rick_Okla]

Text Not Delvered on a few contacts on my iPhone 5.  deleted contacted and added it back in.  Same error.  rebooted phone, disable imessage, reset phone all settings.  same issue.  Contacts can't even text me.

[vzw_customer_support]

Wow! Thanks for doing all that you have done thus far.  We can solve the mystery at hand. Is this problem still happening? Can you send to other contacts?


TamaraH_VZW
Follow us on Twitter @VZWSupport

[Rick_Okla]

Yes I can send to others, ones I can't send to can't send to me as well, nothing is blocked on the phone

Sent from my iPhone

Richard

Private info removed as required by the Terms of Service.

Message was edited by: Admin Moderator

[vzw_customer_support]

Thanks for the details Rick_Okla. Do the people you're having problems with have iPhones as well? Please try again deleting one of the contacts and also the previous message thread. Are you able to call them?

MarquiaF_VZW
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[Rick_Okla]

I deleted the contact from my phone, waited an hours and tried to send to the phone number, which is not an Iphone, same issue. I can call him with no problem.

Richard Kowals

LAN Technician

Liquidity Services, Inc.

7501 SW 29th St Suite 300

Oklahoma City OK 73179

(405) 518-3925 (Office)

(405) 406-8824 (Mobile)

Richard.Kowals@liquidityservices.com<mailto:Richard.Kowals@liquidityservices.com>

www.liquidityservices.com<http://www.liquidityservices.com>

s __ __ <http://www.liquidityservices.com>

[vzw_customer_support]

I'm sorry you're still having issues with these particular contacts Rick_Okla. I know its frustrating when trying to stay in contact with someone. Does your phone have the latest software update?

KinquanaH_VZW
Follow us on Twitter @vzwsupport

[mfrizzell198]

This has happened to me before when messaging people on other carriers. The issue, for me anyway, was that I did not have the area code saved in the contact. Hope you get it resolved.

[Rick_Okla]

Updating to the latest iOS v7.1 and will try again, have deleted accounts and re-added (with correct area code) and still same issue

Richard Kowals

LAN Technician

Liquidity Services, Inc.

7501 SW 29th St Suite 300

Oklahoma City OK 73179

(405) 518-3925 (Office)

(405) 406-8824 (Mobile)

Richard.Kowals@liquidityservices.com<mailto:Richard.Kowals@liquidityservices.com>

www.liquidityservices.com<http://www.liquidityservices.com>

s __ __ <http://www.liquidityservices.com>

[vzw_customer_support]

I appreciate you taking the time to follow up with us. Do you have another iOS device such as an iPad? How long have you had the iPhone? Do you know if the other devices recently moved from an iOS to Android? I want to ensure that the messages aren't being hung up on an Apple Servers.

YosefT_VZW
Follow us on Twitter @VZWSupport