Unable to shut off iPhone 12 Pro max

[Doglov3r4ever]

Phone text gets very large and then will not shut off. 

[vzw_customer_support]

Good morning. We would love to help. Are you attempting to delete the texts? Are they all from the same contact?-Joe

[Doglov3r4ever]

No the phone just freezes. Unable to do anything on phone

[vzw_customer_support]

Doglov3r4ever, help is here. Please see the link below for the steps to complete a soft reset on your device. This will not erase anything but rather, force a soft reset. Please keep us posted.

https://www.verizon.com/support/knowledge-base-303148/#:~:text=Press%20and%20quickly%20release%20the....

-Natasha