Congrats for paying off your device. We know that having access to unlock your device is important and we can help. Has the device been active on the Verizon Wireless network for 60days? Devices that you purchase from Verizon are locked for 60 days after purchase. Devices that you purchase from our retail partners are locked for 60 days after activation. After 60 days, we will automatically remove the lock. Following the 60 day lock period, we do not lock our phones at any time. Click here for more details https://www.verizon.com/about/privacy/consumer-safety/device-unlocking-policy . Does this help?