Upgrade Fee
riskybz
Newbie

I recently bought a new phone directly from Apple. My old phone was traded-in and sent directly back to Apple. I did the entire set up and transfer myself without any assistance from any Verizon employees. Just what exacltly did Verizon do to EARN the $40 upgrade fee now showing on my bill?

I have two line service on a month to month contract.

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mama23dogs
Legend

Did it come with a SIM card?   Or did you swap your old SIM card into the phone?

 

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riskybz
Newbie

Came directly from Apple with sim card.

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mama23dogs
Legend

@riskybz wrote:

Came directly from Apple with sim card.


There’s your $40 ⤴️    

If you buy a sim free phone you don’t pay a fee.    Tip:  tell them your prepaid customer.  😉

vzw_customer_support
Customer Service Rep

Knowing and understanding all charges is important. Here is a link for you: www.verizonwireless.com/support/upgrade-device-faqs/#upgrade-fee. I hope this helps. AlbertP_VZW

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