Hello, this is the first complaint I’ve ever made. I’m usually super easygoing and totally understanding if there’s ever a problem. Too, I know it’s not any of Verizon’s Customer Service Representatives’ fault. They were all wonderful.
However, I’m panicking and dissatisfied with the upgrade and ordering process through Verizon.
I have an upcoming month long trip to Brazil in 4 days. For Christmas, my dad let me upgrade for a new phone (grant it, I pay my own monthly phone bill).
I selected to trade in my old Apple iPhone 8 Plus and I placed an order for an iPhone 14 Pro in Deep Purple on 12/26/22 at a nearby store that had the phone available in stock. Payment was processed, trade-order was placed also, and all I needed to do was wait for the Pick-up Confirmation from the Verizon store.
I waited 4 days and still no confirmation. Finally, 12/26 the store unexpectedly canceled my order without a reason. I called multiple representatives to see why my order was canceled. Many of them were unsure, which is fine.
Eventually, I placed another order for the exact phone, excited to finally get this process over with and have my phone ready before my trip! I selected the free 2-day shipping excited to receive my phone on time!
Today is 1/23 and the order hasn’t even been processed for shipment. I’m panicking because I leave 1/5. It would be extremely upset if I had to pay the first bill of $75 for a new iPhone 14 Pro when I won’t even be able to use because it never arrived. Too, the trade-in for my old phone is due 1/25….I’ll be in Brazil!!!!!
Overall, the customer representatives that worked with me have been insanely polite, helped to the best of their ability, and were understanding.
I just wish I knew why there was a delay in my order, especially when I called the last representative who said the iPhone 14 Pro in Deep Purple is in stock and was unsure why there would be a delay in the order.
With no answer to why there’s a delay in the order even though the phone is in stock, I’m quite upset.
I was hoping I’d have my phone through Verizon’s free 2-day shipping before my trip to Brazil. Dissatisfied with Verizon.
I hope I can be compensated in some way.
Getting a new phone should always be an exciting time! We're sorry to learn that this hasn't been the case. When you check the order details does it say the order has been accepted? Have you received an email regarding your order?