VZW Call Filter supposed to be free as of March 2019

[mijojo19]

Hello, Verizon Wireless customers! 

This is my first post, but more importantly, I was under the impression that Verizon Wireless was supposed to offer their "Call Filter" program/app for free in March 2019.  I am still being billed for this and it hasn't really stopped the constant influx of ROBOCALLS from my area code and first 3 digit prefix and other numbers.

Anybody have some insight they'd share with me and any other persons being barated and bombarded with these robocalling scam artists?

[dexman]

I average a few bogus calls a week to my mobile phone. There isn't a whole lot that can be done as the scammers frequently change the numbers that they spoof. I just add the numbers to my phone's "Block List"...more like the "Do Not Disturb List". Older versions of Android OS (Lollipop perhaps?) used to allow users to "block" single telephone numbers, entire exchanges and even entire area codes. That ability was taken away in subsequent OS releases.

I, honestly, receive more junk calls on my landline as opposed to my mobile line. I installed an Avaya Partner ACS at home and let the auto attendant filter the good calls from the bad.

[vzw_customer_support]

Robocalls are fast becoming everyone’s nemesis, mijojo19, so we truly understand the value in developing ways to prevent them. You’re already taking advantage of the Call Filter app, which is a paid app. As you point out, we will soon be offering the robocall blocking feature at no cost. The Call Filter app has many other benefits, so the app itself will remain a monthly subscription. Please continue to be on the lookout for the free robocall block feature. I’m also passing your feedback along to our leadership team.

In the meantime, dexman offered a great suggestion to add numbers to your phone’s “block list.” While it won’t eliminate the calls, I can also confirm that the call volume drops significantly using dexman’s suggestion of blocking numbers within your phone’s settings.

GeorgeS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jgagnepain]

April 1st and still no robocaller protection. Well, at least Verizon got good press for making the promise in public. I won’t hold my breath but I will be doing some service shopping.

[vzw_customer_support]

jgagnepain we would never want to lose you. I am sorry for any miscommunication. You are able to use the free version of our Call Filter and here is a link that will help: http://spr.ly/6608Eb9eu

Please scroll down to see "Free Spam Protection". We are working hard to enhance and improve this valuable tool. Does this help? Please let us know if we can assist further.

RosanneM_VZW

[mstallard]

I have tried to use "free" call filter but there is no such thing.  I subscribed to free call filter, but if I try to see call activity or report a number, it just directs me to the "subscribe" page to get paid call filter.  It does not allow me to do anything.  Just keeps redirecting me to the subscribe page.  When, if ever, will this free call filter actually be made available?

[boringusername]

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@mstallard wrote:

I have tried to use "free" call filter but there is no such thing.  I subscribed to free call filter, but if I try to see call activity or report a number, it just directs me to the "subscribe" page to get paid call filter.  It does not allow me to do anything.  Just keeps redirecting me to the subscribe page.  When, if ever, will this free call filter actually be made available?

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It's not full rolled out yet people. Jeez already.

[vzw_customer_support]

boringusername

We want to see you take full advantage of the Call Filter feature. This feature alerts you to incoming spam calls and lets you report and block unwanted numbers. Plus, you'll see a name, and depending on your device, a picture, city and state when you receive an incoming call, text or voicemail from an unknown number. You are eligible to receive the basics (spam detection, blocking and reporting) for free, or subscribe for all that and more for $2.99 per month, per line. The free feature must be added to your line by accessing My Verizon online. You may be eligible for a 10-day trial of the full service. However, please be advised that data charges apply.

For more information regarding Call Filter and how to add it to your wireless line, click the link below: 

https://www.verizonwireless.com/support/call-filter-faqs/

LasinaJ_VZW

[MIKEPASTA]

To enroll in free features, open the app, tap the menu icon in the upper left corner / Account / Subscription Status / See other options / Yes. Go back to Block Management in the main menu to set up your spam filter and start auto-blocking spam calls. For details, see https://www.verizonwireless.com/support/how-to-use-call-filter or email them callfilter@vzw.com.

[Graboid]

I have a Samsung Galaxy S8+ That got the Pie update a week ago. It has the Call Filter app, but when you open the app, there are no 3 lines in the upper left corner, only a black bar at the bottom that says Get Started. When you tap that, the 3 lines appear, but when you click account, the only options are Profile and Subscription Status. When I play with different options, it tells me that it may take 4 weeks for the app to update. It is my understanding that the updated Call Filter can’t come through the Play Store, but has to come via a firmware update pushed by Verizon. Is my understanding correct, and will this option be made available via the next security patch pushed through?

[vzw_customer_support]

We are confident you will like the call filter once you are able to start using it. It's true that it can take up to 4 weeks. However, Verizon will begin rolling out the update over the next few weeks. Does this help?  DoloresK_VZW

[dougesplin]

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@MIKEPASTA wrote:

To enroll in free features, open the app, tap the menu icon in the upper left corner / Account / Subscription Status / See other options / Yes. Go back to Block Management in the main menu to set up your spam filter and start auto-blocking spam calls. For details, see https://www.verizonwireless.com/support/how-to-use-call-filter or email them callfilter@vzw.com.

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That only works if you have the newest app which is not available yet.

[vzw_customer_support]

dougesplin,

I'm not a fan of robocalls either. They are something that unfortunately is becoming way too common, and I'm right here to help in any way I can. I assure you that robocalls are not affiliated in any way with Verizon Wireless.

Our new Call Filter application is amazing! It includes spam block, spam detection, caller details, and more. If you have an iPhone, you can download it from the App Store. If you have an Android, it will already be located in your list of applications. Two different options are available to you, one being free. The other includes more features, and is $2.99 each month (you get a free 10-day trial period, though). The $2.99 option does include Caller ID for all calls. Check out all the details here: https://www.verizonwireless.com/solutions-and-services/call-filter/ Please let us know if you have any additional questions.

-ChristinaB_VZW

[vzw_customer_support]

mstallard,

I'm sorry to hear that you're running into issues with our Call Filter feature. It's vital to us you receive the best benefits out of your service. I'll be happy to help. MIKEPASTA gave great instructions on how to receive free features with our Call Filter service. Have you tried these steps?

JuanD_VZW

[mijojo19]

Yes I have.   So far this week I have blocked over 45 different phone numbers directly. I have also subscribe to YouMail and have over 200 personally blocked phone calls and the number keeps growing. 

[JamesA3781]

I too am having problems getting call filter to work and I am willing to pay for the subscription.  However I do own a Samsung S10+ which I purchased from Samsung.  I did not buy the Verizon version because I simply don't like all the software they install that I will never use but can not remove.  The Samsung phone is clear of most of that software.

I have been a loyal customer of Verizon for over 25 years, I find it hard to believe Verizon would block such a critical feature that can take advantage of new SHAKEN/STIR to prevent robocalls, just because the phone was not purchased through them.  I happily pay monthly for all my premium services.  If they want to charge a bit more for non Verizon branded phones I can live with that but please don't force me to start looking for other carriers.  I will not buy a  phone with junk using my memory that I can not remove.

James

[RyanChesmore]

How, if at all prepaid customers supposed to get the free version of the app?

[glitchedpixel]

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  @RyanChesmore wrote:
  

  How, if at all prepaid customers supposed to get the free version of the app?

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Switch to postpaid or convince the FCC to let these type of blocks be standard. Prepaid is cheap for a reason.

[boringusername]

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@jgagnepain wrote:

April 1st and still no robocaller protection. Well, at least Verizon got good press for making the promise in public. I won’t hold my breath but I will be doing some service shopping.

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Actually there is. Did you download the app?

[MIKEPASTA]

It's there but can be very misleading. 

To enroll in free features, open the app, tap the menu icon in the upper left corner / Account / Subscription Status / See other options / Yes. Go back to Block Management in the main menu to set up your spam filterand start auto-blocking spam calls. For details, see https://www.verizonwireless.com/support/how-to-use-call-filter or email them callfilter@vzw.com.

I found this info in the reviews for the app.

[MIKEPASTA]

FYI... Just found out that the Call Filter ONLY works on authorized (read LOCKED) Verizon phones. If you have an UNLOCKED phone from the manufacturer (like my Unlocked Samsung S10+), Call Filter from Verizon WILL NOT WORK. After being on the phone with Verizon for over an hour and speaking to 3 different people AND going to my local store twice, they FINALLY admitted that this app ONLY works with VERIZON LOCKED phones. Shocker... I know. Shame on you Verizon.