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Hello! I'd placed an order on October 1st to upgrade my iphone 13 pro to the new 17 pro. I went ahead and placed an upgrade order, which went through. I received an email with a confirmation & order number.
I didn't notice before I ordered that the phone was on backorder, which was definitely no big deal. I don't mind waiting at all. However, the issues started coming in after. I was trying to look in on my order status on the app, but the order just does not seem to exist at all on my account. Up until today, I was at least able to see a .PDF of the invoice from October 1st in my account, but this too is gone.
Has my order been cancelled? The Verizon support AI nightmare wasn't helpful at all - it just kept telling me that there had been no recent orders.
Any help would be super appreciated, thank you!
taxidermist01, We got your back here! Let's find out where the order is and what to expect. Please reply to the private message that will follow where we can get into the details. See you shortly.
-Deb
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