Verizon Dollars
LAtanacio
Newbie

Can’t get Verizon dollars transferred to bill. 

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Re: Verizon Dollars
vzw_customer_support
Customer Service Rep

Making sure you are aware of your options to redeem your Verizon dollars is important. We are here to help. You will be able to add your Verizon dollars to pay your bill. Are you receiving an error message when you try to do so? 

-Sylvia

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Re: Verizon Dollars
Andrew02467
Newbie

Each month the Verizon dollars as reported by our Synchrony statement are in excess of what Verizon Wireless shows as being available to apply against the balance for VW.

 

E.g. 12 days ago the Verizon credit card closed and the statement reports $54.32 Verizon Dollars are available as credits. Today I went into our Verizon Wireless account and it reports only $44.93 Verizon Dollars are available. I did apply the $44.93 against our bill, but what about the missing $9.39 ??  As I wrote this happens each month.

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Re: Verizon Dollars
vzw_customer_support
Customer Service Rep

Thank you for this information. Does the balance update when using the Verizon Dollars? ~Peter

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Re: Verizon Dollars
Andrew02467
Newbie

insofar as the amount shown on VW's bill page as available VDollars ($44.93) does show as being applied against the original bill total leaving an outstanding amount of $49.32.

 

However there is no update showing that more money is still available from the Verizon dollar balance as shown on the Synchrony CC bill from two weeks back.   That showed $54.32 Verizon Dollars as I wrote earlier, so I think I am still due some nine dollars and change--at least according to the Synchrony bill.

 

This has been happening for some months...just decided to try to get someone's attention about it now--had no luck on MOnday via the phone. Synchrony said not their problem and Verizon W was an endless on-hold. Thanks for your looking into this.

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