Verizon Fail to honor Trade In promotion value

When i bought the phone 13 pro at the desk, the lady promised with $400 trade in value. and I shipped out my phone ASAP, they took their sweet time and just send me an email today saying that it only worth $21, and now I'm already in the contract for 24 days. This is such a dispeakable act Verizon has pulled out, advertized nationwide to accept trade ins but it turned out all misleading and dishonesty. I want my promised trade in value to be credited to my account, and Verizon needs to stop this bait switch trap to all customers, otherwise the honest truthful review will keep coming, and everyone should know about it. This is going to be a big fail for Verizon in the long term. 

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