I ordered iphone13 and pickup from store same day. They gave me Iphone 13 and box were open. They told me box is open, after they process everything. I asked him to replace and gave un-open iphone. He did not. He told me I should return/exchange using website. Return/exchange is costing $50. Did you experience something similar ? How do I know phone is used, refurbished or brand new ?
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Congrats on your new phone. Making sure you are aware of the quality of your device is important. We do not sell open-boxed devices at our Corporate store locations. Which store location did you visit https://vz.to/2m0xCTh?
-This is the correct store- Previously I copy/paste wrong store. Please advise, How can I verify phone is brand new. It is only 3 days, I can return and cancel the service but I prefer to verify first if possible. I look at the last reset date after I activate phone and it was Jun 2022. I wou
Verizon Authorized Retailer
13455 Poway Rd,
Poway, CA 92064
That is odd, devices that are shipped to stores are not the store's inventory. The device should have been sealed. If I may ask, did you ask the store to notate on your account that the device's package was opened,so when doing the return, you are not charged for opening the package?
Thank you for the information. We'd love to review this situation further. Please reply to our private note to better assist you.
Hello, Iphne11user! We understand the situation about the opened box you received. To further assist you, I will be sending you a PM, so we can check this together and find out the best resolution.