Verizon asking for 2FA but my phone is broken
Jawknee5
Newbie

My Iphone is broken and im trying to access my verizon account to see what i can do about it but its asking for 2FA that goes to my phone, and i cannot verify it. 

 

I have a watch that is cellular connected, but it wont let me verify through it.

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vzw_customer_support
Customer Service Rep

Having a broken device is never a fun experience, Jawknee5. I know how frustrated I would be if I couldn't acces my account due to 2FA and a broken device. We're happy to see what options we can help with here. Please be on the lookout for a private note from us.

-Joseph

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