Verizon Mobile has been a nightmare for me. Not knowing where else to turn...
I've been a devoted Verizon Fios member for almost a decade now. I had Tmobile, same with rest of the family. I chose to switch to Verizon Mobile to maintain everything within the Verizon family, as I would receive a discount for having Verizon Fios as well. I initially migrated two lines to ensure that the service would function properly in our location. Everything looks excellent! Time to transfer the remaining three T-Mobile phones, and I encounter the worst service provider-related hassle I've ever encountered.
I added three more phone lines and took advantage of the promotion to receive a free iPhone 14 Pro with new activation. Cool. One line was inserted flawlessly! I did encounter fraud prevention and was required to submit verification of address, identification, and social security card, which I have no problem providing.
The problem begins when I attempt to activate the last two lines purchased prior to the fifth line. After receiving approval and scheduling a retrieval from a Verizon corporate store, I was informed that the phones could not be activated WHILE I WAS AT HOME. Again, I was approved, endured a three-hour phone call, and was unable to activate the phones that were provided to me at home after signing the agreement and paying the taxes. I must have spent over eight hours on the phone over the past three days.
Each time I contact, they provide a different explanation for why the lines were not activating. The last representative informed me that I must return the phones because my application was denied! I was authorized, as evidenced by the fact that I was given phones with lines. They simply cannot be activated at the present.
What should I do? I did not sign up with the intention of transferring only half of my family to Verizon; I intended to bring everyone on to lower our bill and consolidate everything under one account.
The worst part about it is I have 2 phones that are not able to be used Infront of me, with 2 phone lines that are just waiting a simple activation. I just need them activated and I will be on my merry way!
Thank you for reachnig out in this platform. That is definitely not the experience we want you to have with us and would like to review your situation a little closer. I'll be sending you a Private Note, please reply to it, so we can get started.
~Maria
Just to give everyone a heads up, nothing was resolved and i was given a phone # to jump in the revolving door once again. Verizon Mobile service is by far the worst i've ever had. I regret switching from Tmobile.
Today my total hours on the phone must have amounted to over 5 hours with no resolve. Each rep has a different answer or solution that resolves nothing. I've been forwarded and transferred multiple times and once again given a phone # to a department that gives me a different answer each time.
willparraga, it saddens me to hear of this experience as we never want you to regret being our customer. Help is here as I have sent you a Private Note. Please be sure to check it.
-Natasha
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