Verizon line difficulties

For the past two months, there have numerous problems with the cell phone line I have had for 20 years.  This is not phone related as I sent one phone back and upgraded after that to the Iphone Pro Max.  10+ interactions with customer support has resulted in not fixing a problem where all calls go straight to voicemail.  

Now, after several calls failed, I contacted support again last night.  The result is a phone with absolutely no service since yesterday.  This is after 25+ hours of working with support over the past two months to fix the issues.

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