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This is really directed Verizon since there is no direct way to talk to someone who can help. Who ever controls promotions and offers. As a long time customer, I have had a frustrating experience trying to upgrade an iPhone. Short story is there was a delivery problem so I was forced to cancel the order.
Now I want to reorder again but the offer does not appear to be valid anymore according to the Verizon app. The cancelled offer with trade in would cost me an additional $3/ month for 3 years . Now Verizon offer will cost me $16/month for 3 years. Since the cancellation was a result of Verizon and the delivery company issues, I should be able to get the previous offer.
is this a common occurrence? If it is, Verizon needs to address.
I'm guessing the original order never shipped...if the promotion you want is no longer available, methinks you're out of luck. ☹️ With there always being a glut of orders every fall when a new iPhone releases, the root cause of the original problem is likely that the available inventory sold out and now the phones are on backorder, which is going to take a while to resolve.
We'd like to help with your upgrade asap. I'll be sending you a Private Message, so we can review your options a little closer.
~Maria
Ok send away when you can
Original was a delivery issue not inventory issue
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