Verizon saying they haven’t received phone

[jessofarrell]

• I sent my broken phone back via Fed Ex with their included box and return tag - store back in October after I received my new phone that I got under warranty. I just received email saying they never received phone. What can I do? 

[vzw_customer_support]

Hey jessofarrell, we definitely want to assist and make sure you are good to go with the return of your old device. So we can better assist, we will be reaching out via private message. 

-Rosie