Verizon sold me a refurbished iphone 11 as new

[eotarod]

As a long time customer of Verizon I am so disappointed to find out now that verizon sold me a refurbished iphone 11.

I would like that verizon use a common  sense to remedy this problem. And fix their policy of wrong doing.

I am hopeful to hear from  someone ( wishful thinking) to reach out to me to addresses this problem.

Thank you long time provider.

[vzw_customer_support]

There are several promotions going on around this time of year, eotarod. Some of them do involve Certified Pre Owned phones. We want to be sure we gather all the facts and work out a solution based on those facts. To that end, we have sent a private note to seek more details.

-George