Verizon stole my trade in
Vadymvp29
Enthusiast - Level 1

So back in the beginning of may 2022, which has now been 5 months. I left my families phone plan to start a new plan with my iPhone 12. I told Verizon I want to transfer that phone 12 to a new account and plan and also add my wife to the plan as well. We both also wanted to trade in our old phones to get the trade in promotion. So we told Verizon we’ll do the trade in deal for 2 new iPhone 13 Pro Max’s. My wife’s trade in deal went through but mine never has. I have Been on multiple phone calls and online messaging support requests. Each time they eventually say they find my phone and it will be resolved. Still to this day it hasn’t. They always give me different answers and no one seems to actually care or get this resolved. It’s sad a multi billion dollar company will steal a phone or money from you and it takes an absolute insane amount of work to get your money back. But I guarantee the second you owe them a penny they will get charges on you and fee you like crazy. Verizon if your reading this I hope you can get this resolved because you guys stole my phone and my money. Your employees don’t know how to do their job and your customer service is terrible. Thanks for everything Verizon. 

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Re: Verizon stole my trade in
CharCaPA
Enthusiast - Level 1

Verizon stole my trade in too.  I traded in my Apple watch.  I sent it in November and  it's  now January.  I called to check on it because the status on my account says "initiated" but UPS tracking said it was delivered.  I called customer service and she said she would look up the tracking.  She gave me a different tracking number than what I had.  She then said my watch was received but it was not the watch that I was supposed to send in.  When I asked her what it was, she said she couldn't tell from the notes.  She also said they wouldn't return my watch.  So I got $0.  If I didn't have the trade in, I wouldn't have bought my new bundled watch and phone.  So frustrating.  DO NOT TRADE IN WITH VERIZON!!!

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Re: Verizon stole my trade in
vzw_customer_support
Customer Service Rep

Hello CharCaPA, thank you for reaching out to Verizon. We apologize for the experience you’ve had. Resolving an issue should never take this long. Please allow us the opportunity to provide you with the help you deserve. To get started please send us a PM.

>Janet

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